1. DO YOU DELIVER TO ME?
We deliver across Cornwall, Plymouth and the rest of the UK every week
We charge different amounts depending on the delivery day and delivery postcode. This is calculated at checkout.
The standard weekday local delivery for a basket of £30 or more is £3.99, and mainland UK is £5.99
2. WHAT DAYS DO YOU DELIVER TO MY AREA?
We deliver across Cornwall and mainland UK from Wednesday through to Sunday.
Deliveries are available on Mondays and Tuesdays by arrangement - please contact us for more information.
3. WHAT TIME WILL YOU DELIVER TO ME?
We don’t offer a timed delivery service, but will always leave your order somewhere safe, and it is packed to remain chilled if necessary for 48 hrs from dispatch.
You will receive a tracking email for either DHL or DPD on the morning of delivery which will allow you to see what time your order will be delivered. Or simply give us a call on the morning of delivery and we will let you know what time to expect your order.
Our deliveries are always left secure so if you aren't going to be in please let us know where you'd like your box left.
4. THE DAY YOU DELIVER TO ME ISN’T SUITABLE? CAN YOU DELIVER ON DIFFERENT DAYS?
We deliver to all areas Wednesday to Sunday every week.
If you can't find a suitable day please let us know and we will do our very best to sort this out for you.
As standard we have a 3 day lead time on our orders as we work with lots of small producers and all our food comes in fresh for each order. If you have missed the order deadline please call us o 01872 211533 and we will do our best to help.
5. HOW IS MY ORDER DELIVERED?
We deliver across Cornwall and the UK every week.
In Cornwall a local delivery company collects our orders in the morning and makes all our deliveries that day. You will receive tracking information on the morning of delivery from the DHL system giving you a one hour time slot.
For national deliveries our orders are collected the evening before and should arrive with you by 8pm the next day. Our national deliveries are made via DHL and DPD.
All our orders are packed in recyclable & recycled packaging, and chilled items are packed with ice to remain cold for 48 hours from dispatch.
6. WHAT IF THERE ARE THINGS IN A SET BOX THAT I DON’T WANT?
We sell set boxes and individual items. If there are items in our veg or meat boxes that you would prefer not to receive please make a note of this under your account details. We will then replace this for you. You can let us know of items you would prefer not to receive by adding a comment when placing your order, or by filling out the boxes in the Special Instructions section of your account online.
You can tailor make your own box by simply ordering exactly what you need on our website. Most of our veg, meat, fish and dairy items are available to buy individually as well as in our set boxes.
7. WHERE DOES ALL YOUR PRODUCE COME FROM?
99% of everything we sell comes from Cornish businesses.
We only sell meat that is free range and has been produced in Cornwall.
All our fresh fish & seafood is Cornish and as sustainable as possible.
Our dairy products are all Cornish produced from local farms.
Our fruit and veg is grown in Cornwall where possible, when we have to source out of Cornwall we source organic produce from ethical suppliers.
8. ARE YOU ORGANIC?
No we aren’t exclusively organic as our priority is to support Cornish farmers and food producers. Much of our market veg is naturally grown using eco-agricultural techniques that support soil health and biodiversity. Our naturally grown veg boxes only contain naturally grown and organic registered produce, and we do stock organic registered veg and fruit where available. Our meat is free range and often from heritage breeds. We prioritise selling sustainably caught fish and seafood.
9. I WOULD LIKE TO START A REGULAR DELIVERY. HOW DOES IT WORK?
You can set up a regular delivery on our website. Just choose whether you would like a weekly, fortnightly or 4 weekly rotation.
Regular subscribers receive a 5% discount on their orders.
Please make sure that any subscription order meets our minimum order of £20 when you discount has been added in. Not all products are available on a subscription because of the seasonality of our supply.
Once you have placed your order and paid for it, your subscription will be automatically set up. Payment is taken between 3 days before your order is due to be delivered.
You can cancel your subscription at any time on the website (Please remember that once an order, or subscription, has been processed you cannot cancel the order), as well as skipping weeks if you are going to be away. We are here to help so if you have any questions please call us on 01872 211533.